AI Solutions
AI Customer Support Assistant
A GPT-powered assistant trained on business knowledge that resolves customer queries 24/7 across web and WhatsApp.
IndustryCustomer Service
ServicesAI Solutions, Automation, Integrations
PlatformLLM API, WhatsApp, Web widget
Timeline7 weeks
The challenge
What needed solving
The support team was overwhelmed by repetitive questions about orders, pricing and policies. Customers waited hours for simple answers, especially outside business hours.
Our solution
How we approached it
We built an AI assistant grounded in the company’s own knowledge base and order data, available on the website and WhatsApp. Complex conversations hand off smoothly to a human agent with full context.
The outcome
Results that matter.
Instant answers, around the clock
Support team freed for complex cases
Smooth hand-off to human agents
Tech stack
Tools & technologies used.
The platforms and tools we used to design, build and launch this project.
OpenAIPythonLangChainVector DBWhatsApp APIn8n
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